Access to Information Manual Create your PAIA Manual in minutes

For only R199.00 create your manual in minutes.

Now you can create your own PAIA Manual online in minutes!

What the Act requires:

The Act requires all public and private bodies to compile manuals that must contain information which is to be made available in certain circumstances.

In essence, this means that if you are in business as a sole proprietor, partnership, close corporation, private or public company, business trust or co-operative, you are required to compile and file a Manual.

This requirement also applies to every body-corporate of every residential complex in South Africa

Are you ready?

Now you can create your own Manual online in minutes!


The Manual must contain a minimum amount of information about your business. This information falls into two basic categories. These are:

Contact Information

  • Name of Business
  • Head of Business (Name and Title)
  • Position (Description of Position)
  • Postal Address
  • Street address
  • Phone Number
  • Fax Number
  • Email Address
  • Website if applicable

Types of Records that are kept by your business

We have prepared an extensive list of subjects on which most businesses hold records and the categories of records held in each subject. You may simply select the appropriate categories and subjects from a list.

We have prepared an extensive list of descriptions of the kinds of records that are normally kept in accordance with any other legislation that may apply. You may simply select all of these from a list or only those that you know apply to your particular business.

We suggest that the person who is tasked with going online and providing the information should have an intimate knowledge of the business. This will ensure an easily completed session and the immediate production of your Manual.

All you will need for this purpose is 15 or so minutes of dedicated time online.

It’s simple.

Once you have completed the details called for and made your selection, hit the Submit button.

You will be taken to a page where two payment options are available:

  • Credit Card; or
  • EFT

If you choose the Credit Card option, our secure server will accept payment and the Manual will be available immediately. Within seconds you will receive an email from us with your Manual attached.

If you choose the EFT option, we will email an invoice to you with our banking details and the contact details for sending proof of payment.

Once we receive proof of payment, the Manual will be delivered to your email address within 12-24 hours.

The Manual comes in Adobe PDF format. This has several advantages:

  • The file is a small one and transmits quickly;
  • The file can be attached to any email message. Most ISP’s allow these kinds of attachments and do not block them.
  • The file cannot be tampered with by any person to whom you send it;
  • The file can immediately be uploaded in that format onto your website;
  • The file prints beautifully and is available every time you need to provide any person with a copy of the Manual.

But our service does not end there!

We will also send a copy of the Manual to the Commission for Human Rights. This fulfils your obligation to file a copy with the Commission as required in the Act. You will receive a copy of the email to the Commission and will receive their acknowledgement of receipt.

A copy of the Manual will also be loaded onto our website and you will be given a unique location (URL) that will allow any person to view the Manual online. If you do not have a website of your own, you can use this address on our website in all your correspondence and business documents as a demonstration of your compliance with the Act and as a destination for any enquiries.

With your username and password will enable you to go login and amend your Manual at any time during the first twelve months after creation. After any amendment, the amended Manual will again be sent to the Human Rights Commission with a request to update its records. You will receive a copy of this mail for your records.

We can do this for you Now – simply and very quickly.

All it takes from your side is 15 minutes of dedicated time online (it may take a lot less time than that) and the payment of our fee of R199.

  • An Invoice will be mailed to you immediately.
  • This expense is fully tax deductible in your business.

We are so sure of the quality of our service that we will give you an unconditional 100% money-back guarantee if you are not totally happy with the Manual we produce for you.

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Important Notice
Does this Act mean that anyone may now have access to my records?

The answer is a big NO!

The only person who has any right to request any access to any record of your business is a person who wishes to exercise or protect a right to which he or she is entitled. Such rights may be the result of a contract or may exist because of some Statute.

Rights may also come into existence as a consequence of the person having suffered damages due to the negligence or recklessness of another.

The Act is intended to encourage openness and to establish voluntary and mandatory mechanisms or procedures which give effect to the right of access to information in a speedy, inexpensive and effortless manner as reasonably possible and to promote transparency, accountability and effective governance of all public and private bodies by empowering and educating everyone to understand their rights in terms of the Act so that they are able to exercise their rights in relation to private bodies.

The Act does not create any additional rights – it is essentially intended to make it easier for someone who does have a right, to protect that right or exercise that right by making public the name of the contact person and details of the kinds of records a business holds.

The onus of proving that he or she has a right to such records lies with the requester. There are also many grounds for refusing access to any record.